Returns & Exchanges
At NuFACE, we want you to be completely satisfied with your skincare journey, which is why we offer a 60-day money-back guarantee on all devices and topical products. If you are not achieving your desired glow, our dedicated team is here to assist with easy returns and expert guidance.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to begin the process within 60 days of your purchase date.
Prepare Your Package
Carefully pack your device, attachments, and any remaining topical products in the original packaging to ensure they are protected during transit.
Attach the Shipping Label
Download and print the prepaid shipping label provided via email and affix it securely to the outside of your return box.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing