Frequently Asked Questions
Your guide to glowing skin and seamless shopping.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for skincare products?
Due to the nature of our beauty products, we offer a 30-day return policy on unopened and unused items. If you experience an adverse reaction, please contact our support team within 48 hours of receipt.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All NUFACE products are 100% cruelty-free and formulated without animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application of any new product.